The Dwarka region of Delhi is one of the affluent locations
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  • The rise of the Internet and software has made it possible for just about anyone to start their own courier service. All they need to have is a computer system connected to the internet Cheap Jerseys , a suitable software package, and tie ups with regular services. Should a customer approach them online and book a consignment, they pass on the handling to any one of their associates. However, this type of service may be unsatisfactory on a number of counts. The actual deficiency shows up if a parcel that needs to be delivered urgently is delayed or is lost in transit. The client then suffers. In many cases, such parcel delivery services aggregate parcels to specific locations in order to avail of freight charge advantages, and this could result in delays.

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    The IT infrastructure that these companies have also plays a key role. It enables the company to maintain databases and accounts of regular clients and offer them special services as well as rates based on transaction volume. They can easily offer online quotes instantly because their trained staff is knowledgeable and does not have to rely on third parties for pricing. Even casual one-time customers receive prompt services that enable them to make immediate decisions. IT infrastructure helps clients too. They can book or schedule pickups and then track the GPS-equipped vans to know their precise location and arrival time.

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    Then there is the matter of value addition. A company that offers courier services and has personnel and resources at its command can offer value added services. This can include services like complete storage, pick, pack, dispatch and delivery. A businessman need not maintain a warehouse as his goods are stored in the company’s warehouse. All he has to phone in his instructions and personnel pick the appropriate item, pack it, label it and dispatch it for door delivery to the designated address.

    Pricing is a crucial issue in courier services. It goes without saying that an aggregator adds his own mark-up to the quoted price, and this makes it more expensive for clients, especially when you consider the costs. A company with its own infrastructure and personnel can actually offer reduced pricing, especially to bulk customers and regular customers, further engendering loyalty. Companies engaged in online retailing find the price advantage helpful in a very competitive atmosphere.

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